As the holidays approach, we would like to inform our clients and partners around the world about upcoming: changes to our trading hours, our Support Team’s holiday working hours, as well as other details you should be aware of.
Trading hours for Forex currency pairs and metals
The table below lists the changes to the trading schedule on specific days during the holidays (times and dates are stated in our server time):
|Date||Trading hours (GMT+0)|
|24.12.2018||Early close at 18:00|
|26.12.2018||Trading opens at 00:00|
|31.12.2018||Trading closes at 22:00|
|02.01.2019||Trading opens at 00:00|
Trading hours for cryptocurrencies
There will be no change to the trading hours of cryptocurrencies over the holiday period.
In addition to our general leverage rules, please remember that from 3 hours before the market closes on the 24th and 31st of December, margin requirements will be calculated based on a maximum leverage of 1:200. Margin requirements will be recalculated within 2 hours of the market opening on Dec 26 and Jan 2, based on the actual amount of funds in your account or your specified leverage size. Please keep this in mind when deciding on your trading strategy for this period.
Support Team working hours
Our multilingual Support Team will be here to assist you at the following times during the festive season (times and dates are in GMT+0):
|Dec 25||Dec 26||Dec 31||Jan 1|
|English||24 hours||24 hours||00:00 - 12:00||02:00 - 23:59|
|Chinese||24 hours||24 hours||00:00 - 12:00||02:00 - 23:59|
|Russian||24 hours||24 hours||00:00 - 12:00||02:00 - 23:59|
|Thai||24 hours||24 hours||00:00 - 12:00||02:00 - 23:59|
|Indonesian||24 hours||24 hours||00:00 - 12:00||02:00 - 23:59|
|Hindi, Urdu, and Bengali||24 hours||24 hours||00:00 - 12:00||02:00 - 23:59|
|Arabic||24 hours||24 hours||00:00 - 12:00||02:00 - 23:59|
|Vietnamese||01:00 - 17:00||01:00 - 17:00||00:00 - 12:00||02:00 - 17:00|
|Korean||Not available||Not available||Not available||Not available|
Our daily analytical reviews will be unavailable on December 25 and January 1.
Low liquidity expected
As you may already know, there is usually lower liquidity in the market on the days preceding and following the Christmas and New Year holidays. That is why spreads may increase for the majority of trading instruments, depending on the market. This increase, however, is usually short-lived.
We would like to extend our warmest wishes to all our clients and partners worldwide!
And, if you need our help, our Support Team is just one call, email, or chat away. Happy holidays!